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MABARBOLA Legal: Access, Accounts and Data

MABARBOLA Legal explains how account access, identity checks, wallet records and personal data are handled for Indonesia.

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MABARBOLA MABARBOLA Legal: Access, Accounts and Data
HELP ROUTES

Three Routes for Legal Questions

A clear contact path helps when a Legal question affects your account or payment record. Start from the account support link and include your registered phone number, the relevant date and the reference shown beside DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We use those details to direct your request without asking you to send a password.

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Account access path

For phone verification, restricted access or account closure questions, use the support link from your account area and provide the registered number plus the exact message shown on screen.

Payment record path

For a Legal question about DANA, OVO, GoPay, QRIS or bank transfer records, include the cashier reference and receipt time so we can match the account entry.

Data request path

For a copy, correction or removal request, state the account phone number and the specific record involved. We may ask for a further identity check before making changes.

DATA PRACTICE

Six Controls Behind Your Account Record

Legal handling is tied to practical account controls rather than broad promises. We record the steps needed to verify access, match payment references and protect the account from unauthorised use.

Phone verification

Before account access is completed, we use the phone verification step to connect the account with the number you supplied. Keep that number available when asking us to change access details.

Login protection

Your password and verification details should remain private. If you notice an unfamiliar sign-in or device session, contact the account support path and ask us to check access activity.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us locate a payment record. We compare the reference with account details before discussing a status question.

Cookie controls

Cookies can keep sign-in settings and page preferences available on your phone or computer. You can adjust cookie settings in your browser, though some account functions may then need another sign-in.

Retention records

We retain account and transaction records for the period needed for account administration, security checks and Legal duties. The applicable notice explains the record categories and the request path.

Change requests

If your name, phone number or account detail is incorrect, send a specific correction request through support. We may request identity evidence before changing a record tied to access or payments.

Legal Answers Before You Open an Account

These Legal answers address the account, data and access questions we expect from Indonesian customers. Read them alongside the full notice, then use the support path when your situation involves a personal record, a payment reference or a restriction that needs checking.

MABARBOLA Legal covers account access, phone verification, personal data, cookies, payment records, retention, account closure and requests to correct or obtain stored details.

Access depends on local law. Your location, account details and the applicable rules may affect eligibility, so check the Legal notice before opening an account from Indonesia.

Phone verification connects your account with the number you supplied and helps protect access. We may ask for that step before discussing account changes or payment records.

DANA and QRIS references can be stored with the related account transaction. If a record needs checking, provide the cashier reference and receipt time through the support path.

Yes, you can request details connected with your account through support. State the registered phone number and the records requested; we may complete an identity check first.

Send a correction request through the account support path and identify the exact field or transaction. We will ask for enough account detail to locate it without requesting your password.

Use the support route linked to your account and state that your request concerns closure under the Legal terms. Include your registered phone number so we can locate the correct account.

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